About a month ago I called a travel agency to book hotel and airline tickets. I received a confirmation for the airline but not the hotel. After I called her the travel agent said she would take care of it we do have reservations. I've been calling her for over a week and she is not returning my calls. I called the hotel and they are all booked with no reservations under my name. What rights do I have.? What is my next step?
Did they charge your credit card for both or just the airfare? If they airfare part is ok, either cancel the whole thing and dispute the credit card charge, or keep the airfare part and book the rest yourself. Obviously if that hotel is booked you need to find another one ASAP, probably on your own... then go to the BBB website and file a complaint there. Main thing is to get your trip booked. Travel companies are known for being idiots so do what you have to do. But really there's no reason to use travel agencies anymore.
dboy
Maybe this can help:
Travel Presentation
http://etravelman.vacationmedia.net/presentation.php
or go here for more info:
http://etravelman.vacationmedia.net/rta.php
http://etravelman.vacationmedia.net/lcp/lcp18/lcp18.php
Compensation Plan
http://etravelman.vacationmedia.net/compplan.php
Thanks
Matt
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